Refund & Cancellation Policy

01Applicability

This Refund & Cancellation Policy applies to all Services booked with Vercetti Tech Solutions ("Vercetti", "we", "us") through our Website, Customer Response Hub, email, or WhatsApp, and should be read together with our Terms & Conditions.

02Cancellation Before Work Commences

A Client may cancel a Service engagement, without any charge, at any time before Vercetti has commenced work or incurred any cost towards the engagement, by notifying us in writing by email. Any advance paid will be refunded in full within 10 business days, using the original mode of payment where feasible.

03Cancellation After Work Commences

Once Vercetti has commenced work on a project (including research, design, development, or resource allocation), the following applies:

• The Client may cancel the engagement by providing written notice as per the notice period specified in the relevant proposal/statement of work, or 15 days where none is specified.
• Fees for work already performed, and any non-recoverable third-party costs already incurred on the Client's behalf (such as domain, hosting, or licence purchases), will be deducted from any refund and are non-refundable.
• For milestone-based engagements, amounts paid for milestones already completed and delivered/approved are non-refundable; amounts paid towards milestones not yet commenced will be refunded.
• Refunds, where due, will be processed within 15 business days of written confirmation of cancellation.

04Non-Refundable Items

• Amounts paid for Services fully rendered and delivered/approved by the Client
• Third-party costs already paid on the Client's behalf (domains, hosting, plugins, stock assets, API/licence fees, etc.)
• Consulting, audit, or advisory sessions already conducted
• Any processing or transaction charges levied by the payment gateway or bank, unless such charges are refundable to us

05Quality-Related Concerns

If a Client believes that a Deliverable does not conform to the agreed scope of work, they should raise the concern in writing within 7 days of delivery. Vercetti will review the concern in good faith and, where the Deliverable is found not to conform to the agreed scope, will rectify the issue at no additional cost within a reasonable timeframe. Refunds for quality-related concerns, where rectification is not feasible, will be considered on a case-by-case basis at Vercetti's discretion, having regard to the work already performed.

06Delays Caused by the Client

Where delays in a project are caused by the Client (for example, delayed approvals, inputs, or content), such delays will not entitle the Client to a refund, and Vercetti reserves the right to charge for resources held in reserve for the engagement.

07How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us with your project/invoice reference at:

Email: vercetti.techsolutions@gmail.com
WhatsApp: +44 7367 061444
Customer Response Hub: forms.gle/BJgJJaCgZ5CM1GcP6
Head Office: London, United Kingdom

08Grievance Redressal

If you are dissatisfied with the resolution of a refund or cancellation request, you may escalate the matter to our Grievance Officer as set out in our Terms & Conditions, or approach the appropriate consumer forum under the Consumer Protection Act, 2019.