Terms & Conditions

01Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Client", "you") and Vercetti Tech Solutions, [insert legal status and place of incorporation — e.g., a company incorporated in the United Kingdom / an Indian entity with a UK branch, etc.], with its Head Office at London, United Kingdom, and registered address at [complete registered address] ("Vercetti", "we", "us", "our"), governing your access to and use of the website [www.vercettitech.com] (the "Website") and any services offered by us (the "Services").

By accessing the Website, submitting an enquiry through our Customer Response Hub, emailing us, or otherwise engaging us for Services, you signify that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference, in accordance with Section 10A of the Information Technology Act, 2000. If you do not agree with these Terms, please discontinue use of the Website and do not engage our Services.

02Definitions

• "Services" means the technology, software development, consulting, and related services offered by Vercetti as described on the Website or in a specific proposal/quotation/statement of work issued to a Client.
• "Deliverables" means the specific work product (code, designs, documentation, or other output) agreed to be delivered under a Service engagement.
• "Customer Response Hub" means the online form (currently hosted on Google Forms) used to collect a prospective or existing Client's requirements, enquiries, feedback, and support queries.
• "Applicable Law" means the laws of the Republic of India.

03Eligibility

You represent that you are at least 18 years of age and competent to contract under the Indian Contract Act, 1872. If you are entering into these Terms on behalf of a company, firm, or other entity, you represent that you have the authority to bind that entity.

04Description of Services

Vercetti offers technology services which may include, without limitation, website and application development, custom software development, artificial intelligence and automation solutions, computer building and IT consulting (for personal and enterprise use), CCTV installation and security systems, and digital marketing. The exact scope, timelines, and deliverables for any engagement will be set out in a separate written proposal, quotation, or statement of work agreed between Vercetti and the Client, and such document shall, together with these Terms, govern the specific engagement.

Information on the Website is provided for general informational purposes and does not constitute a binding offer to provide Services on particular terms until a written proposal is mutually accepted.

05Engagement Process & Quotations

Prospective clients may reach out via the Customer Response Hub or email. Any quotation issued by Vercetti is valid for the period stated therein (or, if unstated, for [15] days) and is not binding until accepted in writing (including via email) by the Client and, where applicable, an advance payment or signed agreement is furnished.

Vercetti reserves the right to decline any enquiry or engagement at its sole discretion, including where the requested work is unlawful, infringes third-party rights, or falls outside our service capacity.

06Fees, Payment & Taxes

• Fees for Services will be as set out in the applicable quotation/proposal and may be structured as milestone-based, fixed-price, or time-and-material, as agreed.
• All fees are exclusive of applicable taxes (including Goods and Services Tax) unless expressly stated otherwise, and such taxes shall be borne by the Client in addition to the quoted fee.
• Payments are to be made via the mode(s) specified in the invoice/proposal. Delayed payments may attract interest and/or suspension of Services, as communicated at the time of engagement.
• Refunds and cancellations are governed by our Refund & Cancellation Policy.

07Client Obligations

The Client agrees to: (a) provide accurate, complete, and timely information, content, and access required for Vercetti to perform the Services; (b) obtain all necessary rights, licences, and consents for any material supplied to Vercetti; (c) designate a point of contact for approvals and feedback; and (d) make payments as per the agreed schedule. Delays caused by the Client in providing inputs may proportionately extend agreed timelines.

08Intellectual Property

Unless otherwise agreed in writing in a specific proposal or statement of work: (a) all pre-existing tools, frameworks, libraries, methodologies, and know-how used by Vercetti in delivering the Services shall remain the property of Vercetti; and (b) upon full and final payment of all fees due for a specific engagement, ownership of the bespoke Deliverables created exclusively for that Client shall transfer to the Client, excluding any third-party or open-source components which remain governed by their respective licences.

All content on the Website, including the Vercetti name, logo, graphics, and text, is the property of Vercetti or its licensors and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. No part of the Website may be reproduced or used without prior written consent, except as permitted for lawful personal, non-commercial use.

09Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with an engagement, and to use such information solely for the purpose of performing or receiving the Services, except where disclosure is required by law or a competent court/authority.

10Use of the Website

You agree not to: (a) use the Website for any unlawful purpose or in violation of these Terms; (b) attempt to gain unauthorised access to our systems or interfere with the Website's operation; (c) upload or transmit any material that is defamatory, obscene, infringing, or otherwise objectionable under Applicable Law, including the Information Technology Act, 2000; or (d) misrepresent your identity or affiliation.

10AAcceptable Use of Contact Channels

By contacting us via the Customer Response Hub or email, you acknowledge and agree that:

• Such communication does not, by itself, constitute a legally binding service proposal, contract, or guarantee that Vercetti will undertake the described work; a binding engagement arises only upon written acceptance of a formal proposal as described in Section 5.
• You will not transmit highly sensitive information — such as passwords, payment credentials, private keys, or proprietary source code — through the Customer Response Hub or email during preliminary discussions. Vercetti shall not be liable for interception, loss, or unauthorised disclosure of information you choose to transmit over these channels prior to the execution of a service agreement and, where applicable, a non-disclosure agreement.
• Vercetti reserves the right to block, report, or pursue appropriate legal action against any person who abuses the Customer Response Hub or our email channel through harassment, spamming, transmission of malicious code, or any act that violates Applicable Law, including Sections 66 and 67 of the Information Technology Act, 2000.

11Third-Party Links & Services

Our Customer Response Hub is hosted on Google Forms, operated by Google LLC, for the purpose of collecting and organising enquiries. Your use of this platform is governed by Google's terms of service and privacy policy, over which Vercetti has no control and for which Vercetti accepts no liability.

12Disclaimer of Warranties

The Website and general information provided thereon are made available on an "as is" and "as available" basis. While Vercetti strives for accuracy, we do not warrant that the Website will be error-free, uninterrupted, or free of viruses. Specific warranties, if any, relating to Deliverables under a Service engagement will be as expressly stated in the relevant proposal or statement of work; no other warranty, express or implied, including warranties of merchantability or fitness for a particular purpose, is given, to the maximum extent permitted by Applicable Law.

13Limitation of Liability

To the maximum extent permitted under Applicable Law, Vercetti's aggregate liability arising out of or relating to the Services, whether in contract, tort, or otherwise, shall not exceed the total fees actually paid by the Client for the specific engagement giving rise to the claim in the [three (3)] months preceding the claim. In no event shall Vercetti be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, revenue, data, or business opportunity, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be excluded under Applicable Law.

14Indemnification

You agree to indemnify and hold harmless Vercetti, its owners, employees, and representatives from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: (a) your breach of these Terms; (b) your violation of any Applicable Law or third-party rights; or (c) content or materials you provide for use in the Services.

15Termination

Either party may terminate an ongoing Service engagement in accordance with the termination clause specified in the relevant proposal/statement of work, or, where none is specified, upon [15] days' written notice. Upon termination, the Client shall pay for all Services rendered and expenses reasonably incurred up to the effective date of termination. Vercetti may suspend or terminate access to the Website for any user who breaches these Terms.

16Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government restrictions, internet or power outages, or failure of third-party service providers.

17Grievance Redressal

In accordance with the Consumer Protection Act, 2019 and, where applicable, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any complaints or concerns regarding the Website or Services may be addressed to our Grievance Officer:

Grievance Officer: [Full Name]
Email: Vercetti.techsolutions@gmail.com
Head Office: London, United Kingdom
Registered Address: [complete registered address]

We will endeavour to acknowledge complaints within 48 hours and resolve them within 30 days, as required under Applicable Law.

18Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or the Services shall first be sought to be resolved amicably through good-faith negotiation. Failing amicable resolution within [30] days, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator appointed by mutual consent, seated at [City, State], in the English language. Subject to the foregoing, the courts at [City, State] shall have exclusive jurisdiction.

19Amendments

Vercetti reserves the right to modify these Terms at any time. Material changes will be notified by updating the "Last updated" date above, and, where practicable, through direct communication. Continued use of the Website or Services after such changes constitutes acceptance of the revised Terms.

20Miscellaneous

Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy and any signed proposal/statement of work, constitute the entire agreement between the parties regarding the subject matter herein, superseding prior discussions.

Waiver: No failure or delay by Vercetti in exercising any right under these Terms shall operate as a waiver thereof.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent.

21Contact Us

For any questions regarding these Terms, please contact us at:

Vercetti Tech Solutions
Email: Vercetti.techsolutions@gmail.com
Customer Response Hub: forms.gle/yzskSFsCtRci8vGB8
Head Office: London, United Kingdom
Registered Address: [complete registered address]